Terms & Conditions

Walking The Himalaya is a professional and trustworthy government-registered trekking company in Nepal determined to providing our customers with the best services available. To improve the country's tourist sector, we make every effort to provide services that are superior to the competition. Our customers' happiness and contentment are our top priorities.

Before making a reservation with us, please carefully read our terms & conditions! These terms and conditions take effect as of the date you made your travel arrangements with us:

BOOKING TERMS:
For traveling to Nepal, Tibet, and Bhutan. You should give us a copy of your passport and a 15% deposit of the trip's total cost when you book the trip. Once you've paid the trip's down payment, the 15% deposit is non-refundable. If you cancel your trip on any day after making a reservation with us, the deposit will be regarded as a trip cancellation fee.

Before beginning your trip or tour, you can pay the remaining balance when you arrive in Kathmandu.

Note: If you plan to fly directly to Bhutan or Tibet during your tour, you must pay the remaining payment 23 days prior to your departure date. If you were unable to make your payment within the allotted period, we retain the right to cancel your trip.

LAST MINUTE BOOKING:
Even last-minute reservations are accepted. Three days before to the tour's departure, you can reserve a trip to Nepal. Bookings made at the last minute might not be permitted for the Tibet or Bhutan journeys, though.

RESCHEDULE THE TRIP:
If for whatever reason you are unable to travel on the scheduled days, please notify us in writing.

CANCELLATION POLICY:
Please be advised that the 15% deposit made on your reservation with us will be charged as a travel cancellation fee if you cancel this trip. And, as soon as you confirm your booking with us, this policy applies in an effective way. No refund shall be granted for the 15% deposit. If you have paid more than the trip fee, we will deduct from this amount a 15% deposit and refund it back to you in accordance with your original payment method.

RISK FACTOR:
The strict rules and regulations laid down by the Tourism Board of a country shall be followed for all tours organized in Nepal, China or Bhutan. Under no circumstances shall we be liable for any deterioration or cancellation of a visit due to, among other things, changes in the country's laws and regulations, limitations on government activity, weather patterns, political instability, cancellations of flights, delays, accidents, problems with our vehicles, etc. The clients themselves have to pay any extra costs incurred as a result of such circumstances. Accordingly, it is advisable to carry out travel insurance.

INCOMPELTE TRIPS:
If any trip, journey or expedition is incomplete because of the customers' reasons, we will not be liable for a refund.

UNFORESEEN CIRCUMSTANCES:
We'll give you another trip if your journey has been cancelled by unexpected events such as natural disasters, war or unfavorable climatic conditions. That means that your money can't go to waste, even if it wasn't the trip you chose.

FLIGHT DELAY/CANCELLATION:
In remote areas such as the Everest area,  Dolpo, Simikot and Jumla it is probable that flight delays and cancellations will occur frequently due to bad weather conditions. In the event of a delay, it is advisable to take some extra cash so that food and accommodation can be purchased. None of the extra costs will be borne by Walking The Himalaya. For that reason, we suggest you make your plans accordingly.

TRAVEL INSURANCE: 
For all our clients to take part in any trips, it is required that us to provide a travel insurance package. All medical expenses, personal accidents, emergency evacuations, trip cancellations, gear loss and natural disasters, theft or damage to luggage and personal effects shall be covered by the insurance.

WARNING:
Only when you make a booking for yourself with us is our terms and conditions applicable. You shall be liable to their terms and conditions if you have booked your journey with us through any agent or third party. 

Remarks: If our website is updated or amended, we shall not be liable for any losses incurred by you.